So today I found out I’ve been “banned” from Chateau Marmont because I tweeted from the restaurant. This pisses me off because Chateau admittedly has NO social media policy in place. None whatsoever.
While I have my own personal feelings about this, it also brings up a larger discussion about businesses and their social media policy. Normally we are used to hearing about Twitter or Facebook related regulations for employees of businesses – but what about the patrons?
Apparently when it comes to status updates – the customer isn’t always right.
Thats so lame…If youre feeling evil you should create a #Hashtag for everyone to tweet about them…Stir that pot up a little haha…
Thanks Phil… Maybe I will
#ChateauBan
I concur, LAME!!! You should really contact someone else other than the general manager, and investigate this unwritten policy/rule. I could think of a million things that can get you banned, but tweeting is not one of them.
#TeamJennHoffman
Booooo! Get with the 21st century Chateau!
It was dark when I woke. This is a ray of suinhsne.
Maybe a #ChateauTweetup is in order? Just like bringing publicity to the Kiss-Ins around the world.
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What
disgusting provocative
yet enlightening filth
were you tweeting this time?
Jenn, congrats on your very reasonable response to this. My jaw dropped when I read about it, and your video — giving practical advice to businesses to have a social media policy — was a great reaction.
I also agree with Kyle. If I were in LA, I’d get a posse of folks to stand as near as possible to CM on public property, all of them FourSquaring and Tweeting about CM having an unreasonable policy — or LACK of a policy.
What ridiculousness.
Tnhkas for sharing. Always good to find a real expert.
Hilarious that Rachel Hunter doing the splits was par for the course but you tweeting was crossing the line. Huh. Love it when businesses hide behind their ‘right to refuse business’ policy while making up the rules as they go along. Simply put, if there is no policy, there is nothing to enforce. Furthermore, it’s not like you sign an NDA before you eat your dinner. Irony? While trying to protect their reputation, this business just seriously devalued their brand. Get with it, Chateau. Censorship is so 1984.
That’s absurd, of course you tweeted it!
Hi Jenn! I’m so happy you asked about the restaurant having an official social media policy. I might suggest that perhaps this strange request came from a publicist? I once tweeted that the son of a famous actor (himself a director and VERY public figure!) left his Academy Award materials in a limo that I was in the day after the Oscars (just parking pass, ticket stub and invitation). The VERY next day there were twitter direct messages, phone calls tracking me down, all insisting that their client was VERY UPSET that I may “have divulged personal information” about this person. Of course I removed my tweet just to be nice, but I’ve since learned that publicists scour the interwebs for this kind of information to “protect” their clients. So much for a free society!
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Oh my.. Many of these commentators dont make sense?! Give the guy a break and prevent posting spam
Oh my.. Many of these comments dont make sense?! Give the guy a break and prevent posting crap
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Jenn, consider yourself lucky to be banned from that self-important, self-aware, and over priced temple to shallowness.
The real story her, at least to me, is that Rachel Hunter can STILL do the splits? For that, I’d buy her drink. (But certainly not at Bar Marmont. No, that would not work)
AKAIK you’ve got the asnwer in one!
“they have no concept of social media whatsoever and how it works, yet i’m their first social media victim”?
isn’t the reality along the lines of:
“they have retained an exceptional marketing/advertising/pr firm, and i’m their first social media experiment to go viral”?
AKAIK you’ve got the aneswr in one!
Well, in their defense, they ban anyone who isn’t white and/or famous, so it’s not really a big deal. They’re a hotel that prides itself on discretion, so you shouldn’t be surprised.
All media peolpe should stop any celeb coverage for one day to protest this. We could call it ‘Hollywood Eclipse’.
Your story got some air time on HotelChatter.com — i get the daily email…
Chateau Marmont Bans an ‘Apprentice’ Alum for Tweeting about a Celeb
By Jennifer Kester, 2011-04-21 10:17:02
Section: Hotels, Topic:
Be careful about tweeting about celebs at star-packed Chateau Marmont. Former Apprentice contestant Jenn Hoffman was dining in Bar Marmont when she saw Rachel Hunter break out into some crazy behavior and she tweeted about it. The result: Hoffman is banned from the hotel for a year.
Hoffman took to her blog to explain the sitch:
“She’s doing high kicks in the middle of the restaurant, she’s yelling and screaming, she’s singing happy birthday at the top of her lungs to a party that’s not her party, she is doing full on splits—splits—spread eagle this way and this way in the middle of the restaurant…showing everyone her ladyparts.”
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Kudos! What a neat way of tihnikng about it.
In my past life I was a bartender and at that time the most sophisticated phone still folded open. No social media. But we would still ask patrons at the bar to put the phone away if they were going to be jabbering on it all the time rather than interacting with other bar guests.
I can see how taking photos would be a no no, but tweeting? Why couldn’t they simply politely ask you to not tweet the way they would politely ask not to take photos?
Draconian.
This is the first I’ve heard about some being banned from an establishment for tweeting. It’s both funny and sad at the same time.
The first rule of Chateau Marmont is don’t tweet about Chateau Marmont.
I live on Roxbury just behind Chateau…above Sunset….I moon them from my porch each morning when I grab the paper….
I suggest you do the same…come over you can tweet at my pool….xo